Thank you for shopping at driveeaseonline.com. We want you to be satisfied with your car accessories (carry-on storage, car cleaning cloths, car storage boxes, phone holders, etc.). If you’re not completely satisfied with your purchase, we offer convenient returns and exchanges.

I. Return Terms
Return Period: You may return your item within 30 days of receipt.
Item Condition: Returned items must be in new, unused condition, with all packaging, accessories, and tags intact.
Non-Returnable Items:
Used or damaged items (not shipping damage or quality issues).
Clearance items (if specifically stated as non-returnable).

II. Exchange Policy
If the item you received has a quality issue or was damaged during shipping, we will exchange it for the same item free of charge.
Exchanging for a different model or color may incur round-trip shipping charges.

III. Return Process
Please contact us at adisesisay@driveeaseonline.com with your order number and reason for return. We will review and inform you of the return address and procedures within 1-2 business days.
Customers are required to return the item and provide the tracking number for tracking purposes.
We will process a refund or exchange after receiving and inspecting the item.

IV. Refund Information
Refunds will be processed to your original payment method (credit card, PayPal, etc.).
Refund processing time may vary depending on the bank or payment platform (generally 5-10 business days).
Shipping costs are not refundable unless the return is due to quality issues or incorrect shipment.

V. International Order Returns
International customers are also eligible for returns and exchanges, but are responsible for international shipping costs and applicable customs duties.
Delays or additional fees caused by customs clearance are the customer’s responsibility.